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Unit 1B.0:00
Listening and speaking skills exercise 4, page 12.0:02
Hello?0:20
Neighbours from hell.0:20
Helpline.0:21
Who's calling, please?0:22
My name is Mary Smythe.0:23
Mary Smith.0:25
No, Smythe.0:27
It's S M Y T H E. OK, Mrs. Smythe, how may I help you?0:28
Well, I've been having some serious problems with my new neighbours and I just don't know what to do.0:35
What kind of problems?0:42
Well, my main complaint is that they are so noisy.0:44
They play their music full blast and always have lots of visitors coming round to their house and making lots of noise.0:49
There is so much noise that I can't sleep at night and I can't work during the day.0:57
I can't even watch TV quietly in my own home.1:03
I see.1:07
Any other complaints?1:08
Unfortunately, yes.1:10
Lots of rubbish has also appeared in my back garden recently.1:13
I'm sure they have been throwing it there.1:17
It looks so untidy.1:20
What can I do?1:22
How long has this been going on?1:24
For about three months now.1:25
Have you tried talking to them and explaining how you feel?1:28
Yes, I spoke to them the first week they moved in and explained that this was a quiet neighbourhood, but they just laughed.1:31
Well, then, I suggest you do the following.1:40
Write down the dates, times and causes of the noise and any other trouble in a diary.1:43
If you can't resolve the problem in a friendly way, you may need to involve the police.1:48
And the more information you have, the better.1:53
Ok, I'll start doing that right away.1:56
And please call us anytime we are there to support and help in any way we can.1:59
Thank you very much.2:04
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