Exercise 5, page 23 dealing with conflict Losing friends is about as easy as making friends if you don't know how to deal with anger and conflict.0:01
Conflict is part of everyone's life.0:31
It will show up at school, at work, and at home.0:34
It's okay to feel angry, frustrated, annoyed, disappointed, or sad.0:38
These feelings are natural, but it's how you deal with them that makes the difference.0:43
Some people scream, shout, swear, call people names, try to get back at or even hit the person who has hurt them.0:49
Others do their best to keep away from disagreements because very few deal with conflicts successfully.0:58
Resolving conflict is a step by step process.1:07
Before you start discussing the problem, cool off, count to 10, take a deep breath and imagine a relaxing place.1:11
Then say what's really bothering you.1:21
While doing that, watch how you express yourself.1:24
Don't blame or accuse.1:28
Share how you feel by using I statements.1:31
For example, don't are always bossing me around, but I feel frustrated because you don't pay attention to what I think.1:35
You want people to hear your opinion, so make sure you practice what you preach.1:47
Listen carefully to the other person and accept that he or she might see the problem in a different way.1:53
Be flexible and open minded, willing to apologize, forgive, and move on.2:00
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