You hear a young girl talking to her friend.0:03
Why does she want to return the dress?0:06
A. It doesn't match her shoes.0:09
B. It's the wrong size.0:12
C. She has found something else.0:15
Hey, do you remember that dress I bought when we were out shopping?0:18
The one for the wedding.0:23
Well, when I tried it on with my shoes, It just didn't go with them.0:25
It fits well and looks great, but I think I'm going to take it back and find something else.0:30
Would you mind going shopping with me again next week?0:35
You hear part of a documentary about skyscraper farms.0:41
How does the presenter feel about this kind of farming?0:46
A. He believes it is an excellent way to grow crops.0:50
B. He feels it is unnatural to grow fresh produce indoors.0:54
C. He thinks it would be an extremely risky solution.0:59
Well, basically, our growing population needs food.1:04
We also need space to live.1:08
Skyscraper farms are a solution to these problems since they allow hundreds of crops to be grown within a limited space.1:10
Some people may find it unnatural, but the crops produced in these farms will be just as nutritious as those you buy from a farmers' market.1:17
Moreover, crops produced at skyscraper farms are at less risk from extreme weather conditions and disease.1:25
You hear a woman talking to customer services.1:34
What is her reason for calling?1:37
A) The wrong item has been sent.1:40
B) Her goods haven't arrived.1:43
C) She has changed her mind.1:46
Two weeks ago, I ordered a blouse from your website.1:49
However, when it arrived, it wasn't the colour I ordered.1:54
I contacted you at the time and was asked to post the blouse back and an alternative would be sent out to me.1:58
I haven't received the replacement yet, but now I've decided to order something else instead.2:06
Would it be possible to cancel my order?2:12
You hear a news report about a new product.2:17
What is the reporter describing?2:20
A) The features of the product.2:24
B) The popularity of the product.2:26
C) The history of the product.2:29
A mobile phone which was featured on the COVID of Gadget Guy magazine has finally hit the high street.2:33
The phone, which was released this morning, had shoppers queuing all night to buy one.2:39
A large retailer in London sold out of the phones within an hour of opening.2:44
It has become the best-selling phone in history, with over a million sales in a single day.2:48
You hear a woman talking to a shop assistant.2:57
Why has she gone to the shop?3:00
To exchange something.3:03
Good morning, how can I help you?3:11
I bought this pair of shoes on Friday.3:14
I'd only just put them on in the morning when the heel broke.3:17
I'm so sorry about that, madam.3:20
We could either give you a replacement pair or shop credit if you like.3:23
Hmm, I'm not very impressed with the overall quality.3:28
I think I would just like my money back, please.3:32
Could I see your receipt, please?3:36
You hear a designer talking on the radio.3:42
What is the designer working on at the moment?3:45
a) Colourful clothing.3:49
Well, last season we were very interested in bright colours and casual-looking clothes.3:57
It was quite a contrast from the '50s-style dresses that were popular last year.4:04
Looking ahead though, we've already started designing the new winter collection.4:09
Be prepared for some fabulous wool coats and jackets.4:14
The team has been working extra hard in order to impress the crowd at next month's fashion show.4:18
You hear a girl talking about going shopping.4:27
How do some shop assistants make her feel?4:31
A) flattered, b) uncomfortable, c) self-assured.4:35
I really enjoy going shopping at the weekends.4:42
There's nothing more satisfying than purchasing a great outfit.4:45
However, even though it's my favorite hobby, I tend to find it a bit awkward at times.4:49
It feels like the sales assistant will say anything to convince me to buy something from the shop.4:56
Even when the clothes don't suit me.5:02
The thing is, I'll never buy anything unless it makes me feel completely comfortable, no matter what they say.5:05
You hear a man talking to a courier company.5:15
Why has he phoned the courier?5:18
To arrange a delivery.5:22
I used your company to post my camera to a repair shop.5:30
The shop told me that they would contact me when they had received it.5:33
Now, I posted it last Wednesday using same-day delivery.5:37
Could you please confirm that my parcel has been delivered?5:40
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