Exercise 2a, page 38.0:01
Speaker: A. Yes, good morning.0:05
I'm calling to say I still haven't received the books I ordered from your website over 3 weeks ago.0:08
I called this number last week, and a colleague of yours told me they would arrive by Monday.0:14
Well, it's Wednesday now, and there's still no sign of them.0:20
Please, can you check if my order has been sent?0:24
Hi, I ordered a dress from your website, which arrived a few days ago.0:31
I've tried it on though, and I don't think I like it after all.0:35
It isn't damaged or anything, it just doesn't suit me.0:39
Is it possible to send it back and get a refund, please?0:42
I ordered a teapot from your shopping site 3 weeks ago.0:51
And you sent me a totally different model from the one I ordered.0:54
I sent it back to you, but now you've sent me the wrong one again.0:58
I know that mistakes happen, but I can't believe this has happened twice.1:02
I really do feel I deserve an apology for this.1:06
Speaker D. Yes, hello.1:12
I recently bought a pair of jeans from your online catalogue and paid by credit card.1:17
Now, I've just received my credit card bill, and I can see that you've charged me twice for the jeans.1:23
I definitely only ordered one pair.1:29
Could you look into the matter and send me a refund, please?1:32
Speaker E. Good morning.1:38
I'm calling to complain about the sofa bed that's just been delivered from your company.1:41
Unfortunately, it's damaged.1:46
The material is all torn on the back, so I'll need to return it.1:48
I'm very disappointed.1:52
It's a gift for my son's birthday.1:54
So is it possible for you to send a replacement by express delivery?1:56
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