Module 1, communication.0:06
Unit 1.1, exercise 6, page 7.0:18
Body talk by mark evans.0:29
You will probably laugh when I tell you that my interest in body language was sparked by a favourite professor of mine at university.0:39
He mentioned Pinocchio Syndrome to me one wintry morning after claiming that I always rubbed my nose when giving excuses for being late to his lectures.0:47
Apparently, when someone tells a lie, the person's blood rushes to the nose and the extra blood makes it itchy.0:57
So if you think someone is not being entirely honest with you, perhaps like my professor, you should watch to see if they scratch their nose.1:05
This little example of non verbal communication inspired me to become a body language expert.1:13
Now I earn my living by training people in non verbal communication.1:21
Knowing when someone is lying and knowing how to convince people you're telling the truth are two of the most important skills you'll ever learn.1:27
For example, lawyers build their reputation on their deductive skills when cross examining in court, while politicians need to rely on their powers of persuasion to gain support.1:35
I have dedicated my life to studying the ways the human body gives more reliable information than the words we speak.1:46
The words say one thing, but the body may say something completely different.1:54
This is the theory of body language and most of us are familiar with the basics.1:59
We know that crossed arms can be seen as either defensive or aggressive.2:04
But what about facial expressions, gestures, posture and the intonation and rhythm of our speech?2:09
All of these speak volumes and can be understood if you only know how to make sense of the signs.2:16
Take the eyes for example.2:24
If I told you a lie, you would probably expect me to look away rather than look you full in the face.2:26
However, this is not, as commonly thought, the sure sign of a lie, but the reflexive movements we make when we are trying to remember something.2:33
Because of this, glancing away is not as easy to interpret as you might believe.2:42
A good liar is not searching his memory for the truth, so he can quite easily look you straight in the eyes as he speaks to make the lie more convincing.2:48
Watch the pupil of the eye.2:59
Does it change size if it gets bigger?3:01
This is probably an involuntary sign that something is being hidden.3:04
Body language is something that the majority of us cannot control.3:10
It's what escapes when we are concentrating on something else.3:13
I might think I'm creating a good impression because my voice is strong and steady and my speech is clear.3:18
But the sweat pouring off my forehead and my constantly moving feet say otherwise.3:24
Business clients are constantly in need of my services and I try to improve their confidence in themselves.3:31
By teaching them about body language.3:37
I give advice about handshakes, which should always be firm and steady.3:40
And I teach the importance of personal space, explaining that people who live in warm climates stand a lot closer to one another than people in cooler climates.3:45
They may seem like minor matters, but these codes of behavior can be the key to making or breaking a business deal.3:55
My working life gives me a great deal of satisfaction.4:04
I feel that I'm providing a public service.4:07
But it is a service that has had its downside.4:10
Whenever I meet someone new and I tell them what I do for a living, they immediately put their guard up, and they're no longer relaxed.4:14
They quite literally freeze in the attempt to hide all the signals that they assume I'm reading.4:22
It makes life difficult at times, but I consider it a small price to pay for a job I enjoy so much.4:28
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